Returns & Refunds

We want you to be happy with what you ordered. If something isn't right, here's how to put it straight.

Our 30-Day Window

You have 30 days from the day your order arrives to request a return. After 30 days we're no longer able to accept returns or exchanges.

What Makes an Item Eligible

To be accepted, the item needs to come back to us in the same condition it reached you:

  • Unused, unread and free of any marks, creases or damage
  • In its original packaging, intact
  • Accompanied by your receipt or order confirmation email showing the order number

Any sign of use or damage may mean we have to decline the return.

How to Start a Return

Message us through our Contact page with your order number and the reason for the return. We'll review it against the conditions above and send you instructions on where and how to post the item back. Please don't send anything back before requesting a return — unapproved parcels can't be accepted.

Damaged, Defective or Wrong Item

Please check your order as soon as it arrives. If anything is damaged, faulty or simply isn't what you ordered, contact us within 48 hours with a photo and we'll make it right at no cost to you.

Return Shipping

Unless the item arrived damaged or incorrect, return postage is at your own cost. For anything valued over US$75 we'd suggest a tracked service or shipping insurance — we can't guarantee a parcel that goes missing on its way back to us.

Items We Can't Take Back

  • Digital or downloadable products, once the download has been accessed
  • Sale and clearance items
  • Gift cards
  • Personalised or custom-made orders

Exchanges

The quickest route is to return the original item and place a fresh order for the one you'd rather have. That way you're not waiting on our end before the new item ships.

Refunds

Once your return reaches us and has been inspected, we'll email you to confirm whether it's been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it to your account.

Refund Taking Too Long?

Two to three days of processing between banks is normal. If more than 15 business days have passed since we approved your refund and it still hasn't appeared, get in touch and we'll chase it up.

EU Customers — 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason, without needing to give a justification. The item still needs to come back unused and in its original packaging, with proof of purchase.

Need Help?

Reach us through our Contact page with your order number and we'll come back to you as quickly as we can. You can also review our Shipping Information.